Kaspersky customer service

Quickly locate Kaspersky technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Kaspersky page at any time.

  • How to reach a live person:
    • Press 2 at the main menu
  • Hours of Operation:
    • Mon-Fri: 8am-9pm ET
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Just hang on the line. After the initial recording they will tell you the expected wait time.
  • Hours of Operation:
    • 8am-9pm ET
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


Dear Sir,

My VISA Credit Card was charged USD52.95 on 11 February 2017 by DRI*KASPERSKY L SHANNON, CO., transaction reference 74541097043021949882783. I do not recall buying any goods or services from Kaspersky recently. Please advise from which email account this transaction was done. Please reply me at your soonest. Thank-you.

Posted by Anonymous


I received a renewal noitce end of last year and renewed online upgrading the protection. I then discovered that in January Kaspersky renewed automatically with the previous package. I got through to someone on the phone who found it very difficult to process the information that I now had 2 protection packages in place and hoped that eventually I had got her to cancel their renewal and to get money my back. No money back and now I'm getting messages to say that I only have 4 days protection left which should not be the case.Did she cancel both for which I have paid for? I can't remember my password and asked online for a reminder by email so that I can check my account, 4 days later no email. I have tried phoning. No answer. For a company that offers protection they seem unable to connect the dots which is very worrying.

Posted by Anonymous


I Have Paid For A One Year Subscription And Renewed My Account In August 2016. Yet I Keep Getting Warning Notices That My Account Will Expire Soon...this Is Harassment And Very Unprofessional You Have My Money: Now Just Do Your Job And Stop The False Notices. I Am Disgusted With Them. If Yo Can Not Straighten Out This Issue, I Will Consider Getting Rid Of Your Service And Demanding A Total Refund.

Posted by Anonymous


I have been charged with your product which I do not use. Please fix it.or I will go to a.lawyer.

Sylvia Hedstrom

Posted by papadon


I've been w/K for over 5 years and have over 800 days left on my multiple home pc K Total security program. As far as I'm concerned K is probably the best security available for home use---BUT-- I've been trying to "sign in" to MY security program for months and I can't get in because when it asks for the security question of my pet's name and breed, which I'm quite POSITIVE that I KNOW--uh oh==I must be mistaken,. If I can't get in to my OWN PAID FOR system- I"M almost thru w/K---any bright ideas out there? Oh yeah, I tried resetting w/my wife's email for a NEW registration. You guessed it! won't work.

Customer Service Ratings

Based on 183 votes.

3.1

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Kaspersky customer service news

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