Netgear customer service

Netgear is a manufacturer of networking devices that service a physical computer network. Netgear also offers various computer connection products. Netgear has an extensive question and answer web page for online support.

  • How to reach a live person:
    • Press 1
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  • Customer service link:
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  • How to reach a live person:
    • At the end of their message, press 4 and then press the number associated with your product
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • It appears Netgear only provides technical support for products in warranty.

User Reviews

Posted by Anonymous


Netgear customer service agent just want to rip u off... they want to charge $ 50 just tell me to disable firewall in order access Netgear admin router setting

Posted by jt


We purchased a number of Netgear ProSafe GS108Tv2 8 port switches. One of them failed recently. I removed the cover to find out why there was a mechanical metal rattling sound on the inside to find the cooling heatsink floating around inside the case.. These devices come with a supposed lifetime hardware warranty. The aluminum heatsink that cools the main Broadcom network engine is secured only by glue. This means over time as it is heated eventually the heatsink will fall off and the device will fail. Heatsinks MUST be secured by metal clips that are attached to the PCB. Netgear support gives you the run around about having to have your orig sales receipt or they will not provide an RMA. Needless to say this is very poor customer support.

Posted by Anonymous


I need pin# for my netgear00 router. I have purchased a new computer, to connect they ask for an 8 digit pin number, which they claim should be on the router label, but it is not.

Posted by Anonymous


Netgear customer service is the WORST! I have been on hold waiting for a representative for almost an hour. I have never seen anything like it.

Posted by Anonymous


All of these complaints about Netgear actually made me feel better, because I thought that I had really screwed up and gave access to some scammers posing as Netgear support. All of the stories reflect what I experienced. I can get the internet without the router, but not with the router. I never had any issues before, but they insisted that the issue was my stupidity in not paying for a good network security program. They said that I was spending too much on computer security programs like Norton, which they claim did little to protect me. However, for $119, they could rescue me. I said that I wanted to shop around, so could they tell me the name of their product and the refused. They told me that for just talking to them, I should pay them $145, but I never say any billing information nor agreed to pay for any support. This is why I thought that it was a scam artist trying to look like Netgear support. But, based on these stories. I was probably just dealing with typical Netgear.

Customer Service Ratings

Based on 281 votes.

2.9

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Netgear Manuals
Netgear customer service news

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